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  2. Technology Support Services

Technology Support Services

Industry Opportunities

  • Help Desk/Support/Services Management
  • IT Support Technician
  • PC Service Technician
  • PC Support Specialist
  • Computer Repair Technician

This class is a pre-requisite to Cyber-Security!

Industry-certified, experienced instructor. Foundational knowledge & skills Provide technical skill and proficiency.

This is an introductory level technical program intended to prepare students for a career as a technology professional in the computer and information technology (IT) support industry. The program is designed for students to gain technical knowledge and skills needed for gainful in-field employment opportunities with a focus on high-quality technical assistance, troubleshooting of computer hardware and software, and computerized device repair.

Course material is delivered in the formats of both lecture and hands-on application-based lessons and presented from a vendor neutral perspective. A variety of topics are covered including hardware, software, telecommunications, and computer network fundamentals. Students learn about operating system software management, GUI (graphical user interface) and command line utilities, the use of productivity software applications, and are introduced to the fundamentals of programming. The class is taught by IT educated and industry experienced instructors.

Potential Earnings: $38K to $51K


Advisory Council Members Course Instructors Course Hours & Costs
Randall Brazelton Evolve – Tyonek Native Corporation
Aldo Andrei   Best Buy
Brian Schlechter Bit-Wizards
Louis Erickson Bit-Wizards
Sam Blowes Bit-Wizards
Gloria Wong Eglin/Hurlburt/Tyndall Exchange
Jeff Tolleson PeopleTec
Rudy Hill CPC Office Technologies
Thomas Cole Credence-Spectrum
Patrick Rooney CO:LAB
Randy Schumann City of Fort Walton Beach
Tarey Franxman City of Fort Walton Beach
Jakob Miracle Carr, Riggs & Ingram CPA (CR)
Lamar Garner InDyne
Gia Yaffe InDyne
Chuck Mitchell CRC Data Technologies
Brett Bennett Cintel
Derrick Barton PSI (Planned Systems International)
Randall Ashley Omni Commander
Maynard Factor Micro Systems, Inc (KRATOS)
Jason Seifert ARMA Global (General Dynamics)
Cris Gonzalez ACS (Applied Cyber Solutions)
Shaun Benoit  
Richard Fendrick Titan Technologies
Scott Hyder Titan Technologies
Barry Boutwell Titan Technologies
Downey Greg Step One Automotive
Matthew Williams SAIC
Brianna Wigley One Digital
Heath Buck Okaloosa County Water & Sewer
Mark Wise Okaloosa County Water & Sewer
Dustin Keith OCSD Information Systems
Jessica Spies NWFSC
Mistele Rhys NWFL State College
Michael Emigh NWFL State College
Dan Smith  Northrop Grumman – Acropolis
Holly Karr MAG Aerospace
Kyler Stratton Leonardo DRS
Javan Alto Leonardo DRS
David Hardesty Jacobs Technology
John Vorreiter Sr.  Jacobs Technology
Amanda Negron  HSU Educational Foundation
Rich Pruitt Dynamic Software Solutions
Dustin Keith OCSD Information Systems
Barry Boutwell Telaforce
Jayson Jay-Peterson Instructor
Dr. Elizabeth Morgan Instructor

Program Course Hours & Costs

Technology Support Services

OCP Course Number Course Title Course Length
A CTS0059 Technology Support Specialist 600 Hours

This Program is offered Evenings Only

Estimate of Total Program Costs

Total Tuition and Fees Detail:
$1752.00 Florida Resident Tuition ($2.95 x 600 hours)
$750.00 Lab Fees (Per Academic Semester)
$50.00 Registration Fees
Textbook Estimated Cost:
$137.00 Estimated Textbook Total
(Full textbook listing available in the front office.)

For estimation purposes only. Rates are based on the 2024-2025 School Year. Prices are subject to change.

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